I wanted to comment to you how satisfied we are with the customer service we received both from Specific Mechanical. You really have first-class employees of which you can be very proud.
We initially contacted Specific Mechanical Systems 8 months ago. We felt we were in good hands since the start, but still, we did our homework and went evaluating other possible options to acquire our system. In the end, our decision to select your team was based on the very positive feedback we got from every brewery owning an SMS brewhouse that we talked to. Every brewer we talked to insisted on the very efficient and proactive service and support you provided to them all along the selection, design, installation and aftersales process. Now I trust they were right.
I know how important it is to have and maintain a good reputation. And this is why I will be proud to spread some good words about SMS all over my network.
We’ve been thrilled with the design and construction process. I could t be more impressed with the speed and thoroughness of the communication between us and our project manager. Our system is shipping out this Friday [February 16, 2018], can’t wait to receive it.
You guys continue to impress, this is great! Thanks for all the knowledge and clarification.
I’m happy that we have a strong relationship with Specific Mechanical Systems and service like this only strengthens that relationship even further. This is why we work with you guys.
As far as the brewhouse, the system is flawless. I’ve done a few collaborations with other local guys and they love brewing on this system. I am hitting all my numbers and am running at a 90% efficiency. Easy to run easy to clean and the look is awesome.
It has been a hectic year here at Tree Island with many changes and growth, and we wouldn’t have been able to make it through without the support and help of you and your company.
Specific has been supporting our growth for 10 years by providing world-class equipment, at competitive prices and with outstanding customer support through that time period.
It is fantastic to have a supplier to breweries around the world located here in Victoria, giving us an advantage as we install new tanks, and build specialized equipment for our industry.
High quality, great attitude, and fantastic staff.
The craftsmanship on both pots is heads and tails over the old pots (no pun intended) – both are beautiful- with cleaner welds and a much nicer look.
Even better – our heat up times have DRASTICALLY improved, from 6-8 hours for the small pot to 32 minutes and 12-14 hours for the big pot to just over 40 minutes.
We really appreciate SpecMech working with us on this, and we’re looking forward to enjoying these fast heat up times more and more in 2018.